PAYMENT, DELIVERY & RETURNS
All UK orders include Free Postage!
Most items are made to order and will be posted by 1st Class Royal Mail in 5-7 working days. Please feel free to get in touch if you have an urgent order and I will see if I can accommodate you.
Orders over £40 will be sent via 1st Class Recorded Delivery
You can select these alternative postage options at the checkout if you so wish:
- 1st Class Recorded Delivery - £2.50
- Special Delivery - £6.45
Orders under £20 will be sent via Standard Airmail (NOT tracked) charged at a rate of £4.00
Orders of £20 and over will be sent via International TRACKED & SIGNED Airmail charged at a rate of £8.00.
Worldwide (USA, Canada, Australia and New Zealand)
Orders under £20 will be sent via Standard Airmail (NOT tracked) charged at a rate of £4.50
Orders of £20 and over will be sent via International TRACKED Airmail charged at a rate of £9.00.
International orders are most welcome, however the recipients are responsible for local taxes and customs fees and are also responsible for any return fees if a package is refused. Deliveries to Europe usually take between 4-7 working days and to the rest of the world between 5-15 working days. However please note these times are NOT guaranteed and items make take longer than this. Many of my items are also available through the Etsy website if you would prefer to order in this way. You can find Kian Designs on Etsy here: www.kiandesigns.etsy.com
If you have any queries regarding purchase, payment or products please email me via the contacts page or direct at [email protected] leaving your details and a phone number if you wish to speak to me and I will call / email you back you as soon as possible.
In the unlikely event of two people ordering the same item at the same time, I will accept the order from the person who placed the order first and then contact the other potential client to discuss either a delay in delivery due to making the item to order, providing an alternative item or a full refund.
All items will be packaged in a lovely branded gift box, perfect for gift giving or just a treat for yourself!
I want you to be perfectly happy with your purchase. If you have any problems with your purchase(s) once received, please let me know as soon as possible and I will only be too happy to replace any goods that are unsatisfactory.
Items must be returned unworn, in the perfect condition that it was sent within 14 days of delivery, together with the original packaging. Please obtain a Certificate of Posting from the Post Office and ensure that your name and address are enclosed together with the reasons for your return. On its safe return I will refund the monies, in the same format it was originally paid for. The return postage costs are the responsibility of the purchaser (unless the item is faulty).
All items are sent out in good condition but if for some reason the items arrive damaged or faulty I will of course refund or replace the items without cost to you. Please notify me of your intention to return items within 48 hours of receipt and again any refund etc will be made once the items are returned and received.
PLEASE NOTE: Refunds are not possible on earrings, bespoke or personalised items.